Question 1

Can I try for free?

Accepted Answer

Yes, every new user who signs up on Vailo gets up to 200 free credits, e.g. the equivalent of 28 Nano Banana Pro images or 4 Kling 2.5 Pro videos.

Question 2

What are credits?

Accepted Answer

Credits are usage units that are consumed when you generate images or videos using Vailo’s tools. Each tool and AI model requires a specific number of credits based on the type and quality of generation.

Question 3

How does AI image generations work?

Accepted Answer

AI image generators create original pictures from text descriptions called prompts. You simply type what you want to see and the AI uses your words to create a unique image by studying patterns, colors, shapes, and styles.

Question 4

How does AI video generations work?

Accepted Answer

Start by entering a text prompt describing what you want to see, or upload an image you’d like to animate. Choose your preferred AI model, then click generate. Vailo will process your request and deliver your video within minutes. You can then refine your prompt and regenerate if you want to try different variations.

Question 5

Can I use AI content for commercial use?

Accepted Answer

Yea you can use content generated on Vailo for commercial use.

Question 6

How long does it take to generate videos and images on Vailo AI?

Accepted Answer

Image generation typically takes 5–20 seconds. Video generation takes an average of around 3 minutes, depending on the model and settings used.

Question 7

What makes a good text prompt for AI video and image generations?

Accepted Answer

Good prompts are specific and descriptive. Include details about the subject, action, setting, camera angle, lighting, and mood. You can define camera angles, movement, and use other terminology from real-world cinematography.

Question 8

What AI models does Vailo support?

Accepted Answer

Vailo supports multiple image and video AI models. Each model has different strengths in realism, motion, consistency, and style. You can choose the model that fits your use case before generating.

Question 9

Do unused credits expire?

Accepted Answer

Free credits are for trying the platform and may expire. Paid credits do not expire as long as your account remains active.

Question 10

Is Vailo beginner-friendly?

Accepted Answer

Yes. Vailo is built for both beginners and advanced creators. You can start with simple prompts or use advanced controls for camera motion, style, and realism.

Question 11

How does pricing work on Vailo?

Accepted Answer

Vailo uses a credit-based system. You purchase credits and spend them when generating images or videos.

Question 12

Can I get a refund?

Accepted Answer

Credits are non-refundable once used. If a generation fails, credits are automatically refunded.

Question 13

How do I get support?

Accepted Answer

You can contact our support team directly through our discord or by email at hello@vailo.ai. We aim to respond within 24–48 hours.

Frequently
Asked Questions

Need Help

Frequently
Asked Questions

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FrequentlyAsked Questions

Can I try for free?

What are credits?

How does AI image generations work?

How does AI video generations work?

Can I use AI content for commercial use?

How long does it take to generate videos and images on Vailo AI?

What makes a good text prompt for AI video and image generations?

What AI models does Vailo support?

Do unused credits expire?

Is Vailo beginner-friendly?

How does pricing work on Vailo?

Can I get a refund?

How do I get support?

Need Help

FrequentlyAsked Questions

Can I try for free?

What are credits?

How does AI image generations work?

How does AI video generations work?

Can I use AI content for commercial use?

How long does it take to generate videos and images on Vailo AI?

What makes a good text prompt for AI video and image generations?

What AI models does Vailo support?

Do unused credits expire?

Is Vailo beginner-friendly?

How does pricing work on Vailo?

Can I get a refund?

How do I get support?

Need Help

Frequently
Asked Questions

Frequently
Asked Questions