Terms of Service

VAILO.AI TERMS OF SERVICE Last Updated: March 9, 2026 Welcome to Vailo.ai (“Company”, “we”, “us” or “our”). This Terms of Service agreement (“Terms”) describes the terms and conditions that apply to your use of the website located at vailo.ai and its subdomains (the “Website”) and the services, content, and other resources available on or enabled via our Website, including AI image generation, AI video generation, and related creative tools (collectively, with our Website, the “Service”). Please read these Terms carefully. They govern your use of the Service. By accessing or using the Service, you confirm that you have read, understand, and agree to be bound by these Terms, that you are of legal age to form a binding contract (or have parental consent), and that you are not barred from using the Service under applicable law. If you do not agree to these Terms, you may not access or use the Service. Subscriptions: If you subscribe to the Service, your subscription will automatically renew at Company’s then-current fee unless you cancel before the renewal date. See Section 9 for details. These Terms are subject to change at any time as set forth in Section 16 (Changes to Terms). 1. Use of the Service 1.1 Scope The Service and content available on the Service are protected by applicable intellectual property laws. Your right to access and use the Service is subject to these Terms. If you are accessing or using the Service on behalf of an entity, you represent that you have the authority to enter into this agreement on behalf of that entity. You acknowledge, agree, and consent to the terms of our Privacy Policy, which is incorporated herein by reference. 1.2 License Subject to your compliance with these Terms, Company grants you a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to access and use the Service solely for your own personal or internal business purposes. 1.3 Updates You understand that the Service is evolving. Company may update the Service with or without notifying you. Any future release, update, or other addition to the Service shall be subject to these Terms. 2. Eligibility You must be at least 13 years old to use the Service. If you are between 13 and 18 years old, you may only use the Service with the consent and supervision of a parent or legal guardian who agrees to be bound by these Terms. By using the Service, you represent and warrant that you meet the age requirements stated above, have the legal capacity to enter into a binding agreement (or have your parent or guardian’s consent), and are not located in a jurisdiction where use of the Service would be prohibited by applicable law. If you are accessing or using the Service on behalf of an entity, you represent that you have the authority to bind that entity to these Terms. 3. User Accounts 3.1 Registration To access certain features of the Service, you must register an account (“Account”). You shall provide true, accurate, current, and complete information during registration and maintain and promptly update this information to keep it accurate. 3.2 Account Security You are responsible for all activities that occur under your Account. You may not share your Account or password with anyone. You agree to notify Company immediately of any unauthorized use of your password or any other breach of security. Company is not liable for any loss or damage arising from your failure to protect your account credentials. 3.3 Account Restrictions You may not have more than one Account at any given time. You agree not to create an Account using false information or on behalf of someone other than yourself. Company reserves the right to remove or reclaim any usernames at any time and for any reason. You agree not to create an Account or use the Service if you have been previously removed or banned by Company. 4. Acceptable Use As a condition of use, you agree to use the Service only for lawful purposes and in compliance with these Terms. You are responsible for all content you create, upload, or generate through the Service and for ensuring your use complies with all applicable laws and regulations. 5. User Content (Uploaded Images) 5.1 Your Content You acknowledge that any content you upload, post, or otherwise make available through the Service (“Your Content”) is the sole responsibility of the person from whom such content originated. Company does not claim ownership of Your Content. 5.2 License to Your Content By making Your Content available on the Service, you grant Company a non-exclusive, worldwide, royalty-free, sublicensable license to use, host, store, reproduce, modify, and process Your Content solely for the purposes of operating and providing the Service. This license continues for the duration of your use of the Service and a reasonable period thereafter to allow for deletion from our systems. 5.3 Representations You represent and warrant that you own or have sufficient rights to Your Content to grant the license above, that Your Content does not infringe any third-party rights, and that you have obtained consent from any identifiable individuals depicted in Your Content. 5.4 No Training on Uploads Company does not use your uploaded images or files to train or improve AI models. Your uploads are processed solely to deliver the service you requested. 5.5 Storage We aim to keep your uploaded content available in your account for as long as your account is active. However, Company may set reasonable limits on storage and processing capacity and is not responsible for any loss of content due to technical issues, account termination, or service changes. 6. AI-Generated Content 6.1 Inputs and Outputs The Service utilizes artificial intelligence models to process user inputs, including text prompts, reference images, and other content (“Inputs”), and generate outputs based on such Inputs (“Outputs”). Inputs are part of Your Content. 6.2 Nature of Outputs AI technology is inherently probabilistic. Outputs are generated by machine learning models and may not always match your expectations. Company makes no representation or warranty regarding the accuracy, originality, legality, quality, or fitness of any Output. You acknowledge that Outputs may contain errors, visual artifacts, unintended content, material that resembles existing copyrighted works, or likenesses of real individuals. 6.3 Similar Outputs Because of how generative AI works, multiple users may receive similar or identical Outputs from similar Inputs. Outputs are not guaranteed to be unique or exclusive to you. 6.4 Model Availability The generative models available through the Service are provided by third-party AI providers and are continuously evolving. Model availability, capabilities, and output quality may change over time without notice. Company does not guarantee that any specific model will remain available or produce consistent results. 7. Ownership and License 7.1 The Service Except with respect to Your Content, you agree that Company and its suppliers or licensors own all rights, title, and interest in the Service, including all computer code, AI models, artwork, documentation, and Company software. You shall not remove, alter, or obscure any copyright, trademark, or other proprietary rights notices incorporated in the Service. 7.2 Your Content Company does not claim ownership of Your Content, including your Inputs and Outputs. 7.3 Output Rights Subject to your compliance with these Terms, Company assigns to you all of its right, title, and interest, if any, in the Outputs you generate. You acknowledge that the legal status of AI-generated content under intellectual property law is evolving and varies by jurisdiction. Company does not guarantee that Outputs are eligible for copyright protection. Your rights apply only to your specific Outputs, not to similar or identical Outputs that other users may independently generate. 7.4 Commercial Use Company does not restrict the use of Outputs for commercial purposes, subject to your compliance with these Terms and your subscription plan. Free-tier users may use Outputs for personal, non-commercial purposes only. Paid subscribers may use Outputs commercially, including in business projects, marketing materials, products, and content monetization, provided such use complies with these Terms and applicable law. 7.5 Attribution Company does not require attribution for the use of Outputs. However, you must not misrepresent AI-generated Outputs as solely human-created work where doing so would be deceptive, misleading, or in violation of applicable law. 8. Prohibited Uses 8.1 Content Restrictions You may not use the Service to create, upload, or distribute content that: • Is unlawful, fraudulent, deceptive, or promotes illegal activity. • Depicts, sexualizes, or exploits minors in any way. We report such content to the appropriate authorities. • Creates non-consensual intimate or sexual imagery of any real person. • Creates deepfakes or misleading synthetic media of real individuals without their consent. • Infringes copyright, trademark, privacy, publicity, or other rights of any third party. • Promotes hatred, discrimination, or violence against any individual or group based on protected characteristics. • Is designed to spread disinformation, impersonate real people or organizations, or deceive the public. 8.2 Platform Integrity You further agree not to: • Use or access the Service or any Outputs to develop, modify, fine-tune, or improve any products or services that compete with the Service, including to train any AI models. • License, sell, rent, lease, transfer, assign, reproduce, distribute, host, or otherwise commercially exploit the Service. • Modify, translate, adapt, decompile, reverse engineer, or disassemble any part of the Service. • Use any automated software, bots, scrapers, or data-mining tools to access the Service beyond normal use. • Circumvent or bypass content moderation, safety filters, rate limits, or other technical safeguards. • Introduce malware, viruses, or any other harmful code into the Service. • Interfere with or disrupt the proper functioning of the Service. • Impersonate any person or entity, including any employee or representative of Company. • Buy, sell, or transfer your Account or any credits associated with it. Company reserves the right to remove any content and suspend or terminate any account that violates these prohibitions, at any time and without prior notice. Our determination of whether a violation has occurred is final. 9. Payments, Credits, and Subscriptions 9.1 Third-Party Payment Provider Company uses Stripe, Inc. and its affiliates as its third-party service provider for payment processing. By making a payment, you agree to be bound by Stripe’s Privacy Policy (stripe.com/privacy) and Terms of Service (stripe.com/legal), and you authorize Company and Stripe to share any information and payment instructions you provide to complete your transactions. Company does not store your full payment card details on our servers. 9.2 Fees You shall pay all fees (“Fees”) to your Account in accordance with the fees, charges, and billing terms in effect at the time a Fee is due. By providing payment information, you authorize Company to invoice your Account for all Fees due. All prices are listed in U.S. dollars (USD) unless otherwise stated. Prices do not include applicable taxes (including UAE Value Added Tax where applicable), which are your responsibility. Except as set forth in these Terms or as required by law, all Fees are non-refundable. 9.3 Credits The Service operates on a credit-based system. Credits are consumed when you generate images, videos, or other content. The number of credits consumed per generation varies depending on the model, resolution, and parameters used. • Credits have no cash value and are not redeemable for money. • Credits are non-transferable between accounts. • Unused credits included in your subscription may expire or reset at the end of each billing cycle, depending on your plan terms. • Purchased add-on credit packs may have separate expiration terms. • Company may change the credit cost of any feature or model at its sole discretion. 9.4 Subscriptions and Auto-Renewal If you purchase a subscription, the Fee will be billed at the start of the subscription and at regular intervals in accordance with your selection. Your subscription will continue and automatically renew at Company’s then-current price until cancelled. By subscribing, you authorize Company to charge your payment method at the beginning of each subsequent period. 9.5 Cancellation You may cancel your subscription at any time through your account settings or by contacting hello@vailo.ai. If you cancel, you may continue to use your subscription until the end of the then-current term; it will not renew thereafter. No prorated refunds will be provided for the current term. 9.6 Upgrades and Downgrades Upgrading your subscription mid-term takes effect immediately; any incremental fees will be charged accordingly. Downgrades take effect at the start of the next billing period and may cause loss of features, credits, or capacity, for which Company is not liable. 9.7 Price Changes Company may change subscription prices from time to time. We will provide at least 30 days’ advance notice of any price increase. If you do not cancel before the price change takes effect, you will be charged at the new rate upon renewal. 9.8 Refunds Except as set forth herein, amounts due are non-refundable. You may request a refund within seven (7) days of your initial purchase, provided no credits have been used. Refunds apply only to initial purchases, not renewals. Refund requests may be submitted to hello@vailo.ai. Nothing in this section limits any mandatory refund rights you may have under UAE Federal Decree-Law No. 15 of 2020 on Consumer Protection or any other applicable consumer protection laws in your jurisdiction. 10. Third-Party Services 10.1 Infrastructure Providers The Service relies on third-party infrastructure and technology providers, currently including: • Fal.ai — AI model inference and generation processing. • Google Cloud Platform — Cloud storage, compute, and infrastructure services. • Stripe — Payment processing. By using the Service, you acknowledge that your Inputs may be transmitted to and processed by these providers solely to deliver the requested functionality. 10.2 Third-Party AI Models The Service provides access to multiple generative AI models developed and maintained by third parties. Company does not control these models and does not guarantee their availability, accuracy, safety, or performance. Third-party model providers may update, modify, or discontinue their models at any time. 10.3 Third-Party Links The Service may contain links to third-party websites, applications, and advertisements. Such third-party services are not under the control of Company. Company does not endorse, review, approve, monitor, or make any representations with respect to third-party services. Your use of third-party services is at your own risk and subject to their own terms and policies. 11. Platform Availability Company strives to maintain reliable access to the Service but does not guarantee uninterrupted, error-free, or secure access. The Service may be temporarily unavailable due to maintenance, updates, technical issues, third-party provider outages, or circumstances beyond our control. Company reserves the right to modify, update, suspend, or discontinue any part of the Service at any time, including adding, removing, or changing AI models, features, or tools. 12. Termination of Accounts 12.1 Termination by Company If you have materially breached any provision of these Terms, or if Company is required to do so by law, Company has the right to immediately and without notice suspend or terminate any Service provided to you. Company also reserves the right to terminate these Terms or your access to the Service at any time without cause upon notice to you. 12.2 Termination by You You may terminate these Terms at any time by closing your Account through your account settings or by contacting hello@vailo.ai. 12.3 Effect of Termination Upon termination: • All rights and licenses granted to you under these Terms immediately cease. • Any unused credits are forfeited and non-refundable. • Company may delete your Content, Outputs, and account data. We are not obligated to retain, return, or provide copies of any data. • If terminated for cause, you may not create a new account without written permission. 12.4 Survival Sections relating to ownership, license grants, disclaimers, limitation of liability, indemnification, governing law, and any other provisions that by their nature should survive, will survive termination. 13. Disclaimers 13.1 Service Provided As-Is To the extent permitted by applicable law, the Service (including all Outputs) is provided on an “as is” and “as available” basis. Company disclaims all warranties, whether express or implied, including warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not guarantee that the Service will be uninterrupted, error-free, or secure. 13.2 AI Output Disclaimer AI-generated content is produced by machine learning models and is inherently imperfect. Outputs may contain visual artifacts, inaccuracies, unintended resemblances to real people or existing works, or content that does not match your expectations. You are responsible for reviewing all Outputs before using or sharing them. Company does not guarantee the originality, accuracy, legality, or quality of any Output. 13.3 No Professional Advice Outputs do not constitute professional, legal, medical, financial, or expert advice of any kind. 14. Limitation of Liability 14.1 Exclusion of Indirect Damages To the maximum extent permitted by applicable law, Company and its officers, directors, employees, agents, affiliates, licensors, and service providers (the “Company Parties”) will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for any loss of profits, revenue, data, or business opportunity, arising out of or related to your use of the Service, regardless of the theory of liability. 14.2 Liability Cap To the maximum extent permitted by applicable law, the Company Parties’ total aggregate liability arising out of or related to these Terms will not exceed the total amount you paid to Company for the Service in the twelve (12) months immediately preceding the event giving rise to the claim. 14.3 Legal Minimum Nothing in these Terms excludes or limits liability that cannot be lawfully excluded or limited under applicable law, including UAE law and any mandatory consumer protection provisions that apply in your jurisdiction. 15. Indemnification You agree to indemnify and hold Company harmless from any claims, losses, and expenses (including reasonable legal fees) arising from: (i) your Content or Outputs that you use or distribute; (ii) your misuse of the Service; (iii) your violation of these Terms; or (iv) your violation of any third-party rights or applicable laws. Company may, at its own expense, assume control of any matter subject to indemnification by you, and you agree to cooperate with our defense. 16. Changes to Terms Company may revise these Terms at any time by posting an updated version on the Service and updating the “Last Updated” date. We will provide reasonable notice of material changes through the Service or by other appropriate means. Your continued use of the Service after the effective date of any changes constitutes your acceptance of the revised Terms. If you do not agree with any changes, you must stop using the Service and close your Account. 17. Governing Law and Dispute Resolution 17.1 Governing Law These Terms are governed by and construed in accordance with the laws of the United Arab Emirates as applicable in the Emirate of Dubai, including the rules and regulations of the Dubai International Financial Centre (DIFC) where applicable. Vailo AI LLC-FZ is incorporated in the Meydan Free Zone, Dubai, United Arab Emirates. 17.2 Arbitration Any dispute, claim, or controversy arising out of or relating to these Terms or the Service shall first be attempted to be resolved through good-faith informal negotiation. If the dispute cannot be resolved within 30 days, either party may initiate binding arbitration administered by the Dubai International Arbitration Centre (DIAC) in accordance with its rules. The seat of arbitration shall be Dubai, United Arab Emirates. The arbitration shall be conducted in English and the arbitral award shall be final and binding. 17.3 Individual Dispute Resolution TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, ALL DISPUTES SHALL BE RESOLVED ON AN INDIVIDUAL BASIS. YOU AGREE NOT TO BRING OR PARTICIPATE IN ANY CONSOLIDATED, GROUP, OR REPRESENTATIVE PROCEEDINGS (INCLUDING CLASS ACTIONS) AGAINST COMPANY. IF YOU ARE A RESIDENT OF A JURISDICTION THAT DOES NOT PERMIT WAIVER OF GROUP PROCEEDINGS, THIS CLAUSE SHALL APPLY TO THE MAXIMUM EXTENT PERMITTED BY THE LAWS OF YOUR JURISDICTION. 17.4 Jurisdiction for Injunctive Relief Either party may seek injunctive or equitable relief before the courts of Dubai, United Arab Emirates (including the DIFC Courts where applicable) to prevent the actual or threatened infringement of intellectual property rights or to preserve confidential information. 17.5 Severability If any provision of these Terms is held to be invalid or unenforceable, that provision will be enforced to the maximum extent permissible, and the remaining provisions will continue in full force and effect. 18. Contact Information If you have any questions, complaints, or claims regarding the Service, please contact us: Vailo AI LLC-FZ Meydan Grandstand, Meydan Free Zone, Dubai, United Arab Emirates Email: hello@vailo.ai